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Services and places in aged care

This page has been updated with the latest data available at 30 June 2018. You can download data directly from the visualisations by clicking in the graph area and using the 'download' menu.

Australian aged care services offer care in different settings. Home support and home care services provide care in the community for people living at home. Residential aged care services provide care in residential facilities, both for permanent and short-term respite stays. Flexible care services deliver care in a range of settings.

1,456 organisations were funded to provide home support in 2017–18.
873 organisations were funded to provide home care on 30 June 2018.
2,695 services delivered residential aged care across Australia on 30 June 2018.
90% occupancy rate in residential aged care in 2017–18.
207,142 places in residential aged care at 30 June 2018.
55% of places in residential aged care at 30 June 2018 were managed by not-for-profit organisations.

Note that the fact icon for residential aged care places at 30 June 2018 was corrected on 30 July 2019.

  • ​Across Australia on 30 June 2018, there were 886 organisations providing residential aged care through 2,695 services. There were 873 organisations providing home care services.
  • 1,456 organisations were funded to provide home support over 2017–18 through 3,542 outlets. Over two-thirds of Home Support organisations were not-for-profit.

  • Residential aged care is delivered across Australia through an allocation of places. The number of places has increased from approximately 184,600 on 30 June 2012 to 207,100 on 30 June 2018.

  • Not-for-profit organisations manage more than half of the places in residential aged care (55%).

  • From February 2017, government funding for home care is no longer attached to a place in a particular service. This affects some of the time series data in this topic.

Where are aged care services based?

The map below shows where Australia’s aged care services are located. Each dot represents an aged care service, and the colour reflects the type of care it offers (see the next section for a description of these types of care).


  • Residential care services are concentrated in more densely populated urban areas, with around 3 in 5 (62%) of facilities located in Major cities.
  • Transition care services tend to be located near hospitals, so they too are based mainly in cities (53%). 
  • Other flexible care services that target particular communities are often located in rural areas—for example, only 1 in 9 (11%) National Aboriginal and Torres Strait Islander Flexible Aged Care Program services are located in cities.
The location of the service is a base from which care is delivered, so services for home care and home support can deliver care some distance away from the physical location of the service marked on the map (please note: home support services on this map are shown if they were active during the financial year 2017–18, while all other services are as at 30 June 2018).
A map of Australia shows where different types of aged care services are located. The map shows that the majority of residential care services were located in densely populated urban areas, and were much less concentrated in rural parts of Australia. Community-based care services such as home care services were much more common in rural areas.

What types of care are available?

Government-funded programs offer different types of aged care.

Mainstream types of care are:

  • Residential care, which offers long- or short-term stays in an aged care facility
  • Home care (Home Care Packages Program), which provides different levels of aged care services for people in their own homes
  • Home support (Commonwealth Home Support Programme), which provides entry-level support at home.

Flexible care consists of:

  • Transition care, which provides short-term care to restore independent living after a hospital stay
  • Short-term restorative care, which expands on transition care to include anyone whose capacity to live independently is at risk
  • Multi-purpose services, which offer aged care alongside health services in regional and remote area
  • Innovative Pool, which pilots new approaches to providing aged care
  • National Aboriginal and Torres Strait Islander Flexible Aged Care Program, which provides culturally-appropriate aged care at home and in the community.

How is aged care delivered?

Aged care services are managed by not-for-profit organisations, government organisations, or private companies. In most cases, the Australian Government contributes towards the costs of care—you can read more about this in the Spending section. Each organisation can operate a number of different services, sometimes across different aged care programs.

  • There were 886 organisations that operated 2,695 services in residential aged care, with an average occupancy rate of 90%  across 2018.
  • 873 organisations provided home care services at 30 June 2018.
  • In 2017–18, 1,456 organisations were funded to provide home support services. The Government also funded 91 Home and Community Care (HACC) service providers in Western Australia, 76 of which transitioned to CHSP on the 1st of July 2018.
A table shows the number of aged care providers, services and places for each type of aged care services. The largest number of aged care providers was for home support, with 1,456 organisations. Residential care had the second largest number of service organisations, 886, and had the largest number of places of any type of aged care service.

Where are aged care places located?

Some aged care programs are allocated a set number of government-funded places. An allocated place becomes operational when it is made available for someone to take it up.

  • There were around 207,100 places in residential care at 30 June 2018. The 3 largest states—New South Wales, Victoria and Queensland—collectively accounted for about four-fifths of these places (79%).
  • Short-term restorative care was introduced in 2017 with 400 places, which increased to 475 places at 30 June 2018. The transition care program offered 4,060 places at 30 June 2018, with the 3 largest states accounting for just over three-quarters of these places (77%).
  • Multi-purpose services delivered care through 3,624 places and the National Aboriginal and Torres Strait Islander Flexible Aged Care Program through 860 places. Around 2 in 5 places in this program were operational in the Northern Territory (41%).
A stacked bar graph shows the number of available places for each aged care program type by state and territory. The majority of aged care places were in residential care, and the larger states, such as New South Wales and Victoria had more places than smaller states and territories.

Explore more about places in residential aged care and flexible care, such as their geographical distribution.